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Making a Refund

Choose the tab that relates to your terminal type:

  1. Sagepay Verifone
  2. Ingenico
  3. Spire / Hypercom
  4. Verifone

Sagepay Verifone

Refund transactions

1. Choose REFUND from the main menu.

2. Key in the Management Password and press Enter.

3. Continue the transaction in the same way as you would for a sale transaction.

Ingenico

Refund transactions

1. Press MENU, select REFUND and press Enter.

2. Enter the refund amount

3. Swipe or insert the customer’s card into the terminal.

4. When prompted, swipe the Supervisor Card.

5. If asked for the last four digits of the card number, key these in and press Enter..

6. A merchant copy is printed with a signature line; ask the cardholder to remove their card from the terminal and to sign this merchant copy.

7. Check that the customer’s signature matches that on the back of the card.

8. Follow the on-screen prompts to complete the transaction.

Spire / Hypercom

Refund transactions

1. Press REFUND on the idle screen.

2. Swipe the Supervisor Card when prompted and press Enter.

3. Insert or swipe the customer’s card into the terminal and press Enter.

4. Type the refund amount and press Enter. In the case of a chip card, do not remove the card until prompted to do so or the transaction will be void.

Verifone

Refund transactions

1. Select ‘Refund’ on the home screen.

2. When prompted, enter your supervisor PIN.

3. On the next screen, enter the refund amount and ask the customer to insert their card into the terminal.

4. A merchant copy is printed with a signature line; ask the cardholder to remove their card from the terminal and to sign this merchant copy.

5. Check that the customer’s signature matches that on the back of the card.

6. Follow the on-screen prompts to complete the transaction.


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