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Paper fallback (terminal not working)

If for any reason your terminal is not working, you can use the fallback procedures outlined below:

Processing sales

Complete a sales transaction by completing an AIB Merchant Services Sales Voucher.

Processing refunds

Complete a refund transaction by completing an AIB Merchant Services Sales Voucher and write ‘Refund’ in the description area. Make a brief note on the Voucher regarding the exchange and/or return of any items.

Never accept money from a customer in connection with processing a refund to the cardholder’s account.

For more information, refer to the Merchant Procedure Guide.


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