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Privacy Policy

In this Privacy Policy, “we”, “us” and “our” means AIB Merchant Services (which is a ‘data controller’ for the purposes of data protection legislation) and “you” means the individual who is using this website, web application or mobile application (“application”).

Where we refer to AIB Merchant Services this refers to one or more of the trading companies of First Merchant Processing (Ireland) Limited, i.e. AIB Merchant Services (which operates in Ireland and Great Britain) and First Trust Merchant Services (which operates in Northern Ireland).

Please read this Privacy Policy carefully so that you understand what kinds of information we gather about you, how we may use that information, the choices you have regarding our use of the information and your ability to retrieve the information. By proceeding with access to or use of this application you are deemed to have accepted all terms of this Privacy Policy.

Personal Information

By “Personal Information” we mean Personal Information about you we obtain from you or from third parties, such as defined below.

By using this application you agree to the use of your Personal Information as set out as follows:

We do not capture and store any Personal Information about you when you use this application, except where you choose to submit Personal Information by enquiring about or applying for any of our products and services either by e-mail or by using our electronic contact form via Contact Us.
In these latter cases, Personal Information you will submit to us is used by us for:

In particular, if you apply for any of our services, only for the purposes as mentioned above we may share Personal Information with other companies of AIB Merchant Services and/or with our agents. If you give us information about another person, in doing so you confirm that they have given you permission to provide it to us to be able to process their Personal Information and also that you have told them who we are and what we will use their data for, as set out in this Privacy Policy.

Information transfer

From time to time we may invite you to supply Personal Information in order for us to authenticate your identity or to provide you with services (such as access to subscriber-only services, bulletin boards and email newsletters). In order to deliver such services, we will need to process and store your Personal Information and may need to transfer it to the relevant partner(s), of AIB Merchant Services, for processing both inside and outside the European Economic Area (EEA).

By submitting your Personal Information, you consent to such processing and transfer in connection with such orders, offers or services and for any other purposes to which you consent at the time you provide the information or as provided in this.

Privacy Policy

In order to process, use, record and disclose your Personal Data, we or our agents may transfer such information to AIB Merchant Services’ companies or agents in countries outside the European Economic Area, including the United States of America which may not have laws comparable to those in the European Union to protect your Personal Information. We will be responsible for ensuring that your Personal Information continues to be adequately protected during the course of any such transfer.

Other application and information security

This Privacy Policy covers all applications operated by AIB Merchant Services. Any other applications that may be linked to or by our application(s) will be subject to their own policies which may differ from ours. You should carefully read the privacy policies of these applications before submitting any Personal Information.

You should be aware that communications over the internet, such as e-mails, might not be secure. Your communications may route through a number of countries before being delivered; this is the nature of the Internet. For that reason, AIB Merchant Services cannot accept responsibility for any access or loss of Personal Information that is beyond our control. We do however work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information inputted by you. It is important for you to protect against unauthorised access to your computer. Therefore be sure to sign off when

Cookie Type Duration Description
Cookie Compliance Persistent 1 year Remembers if you clicked the accept button in the Cookie information bar at the top of your browser.
Google Analytics Persistent 1 year To help us improve our site and to better understand how people use our site, we use Google Analytics. Most websites use an analytics program. The collected data is anonymous, it does not identify you as an individual in any way. IT helps us identify how many people visit our site, which country they are from, how many pages they visited, how fast our site loaded, and so on.

To help make our website more responsive to your needs, we will collect Personal Information about you through the use of a standard feature of browser software nicknamed ‘Cookies’, which we will send to your PC from this Website. A Cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the Cookie to you.

We use Cookies to help tailor our website to your needs, to deliver a better, more personalised service, and to remember certain choices you’ve made so you don’t have to re-enter them.

We use temporary or “session”-based cookies that contain certain information about a user’s or visitor’s use of our website at a particular time. Session-based cookies are automatically disabled or deleted when a user of or visitor to our website closes his or her browser software at the end of session.
Your internet service provider or your PC instruction manual may provide you with further information how to either set your browser to disable cookies or to inform you when Cookies are set. Please note, by disabling Cookies you may not be able to take full advantage of the Website.

Right of access, rectification or erase of data

Under relevant data protection legislation, you are entitled to a copy of any Personal Information that we hold and which relates to you. You are also entitled to have your Personal Information corrected if inaccurate or erased if we do not have a legitimate reason for retaining that data. Please address all requests and/or queries to the Data Protection Officer at the address and contact details below .If you are requesting a copy of all the Personal Information we hold about you then you should enclose a cheque (if you are in Ireland, the amount is €6.35, if you are in Great Britain and Northern Ireland, the amount is £10.00) payable to AIB Merchant Services to cover our administrative costs in dealing with your request.

The Data Protection Officer
AIB Merchant Services6, Belfield Office Park
Beaver Row
Clonskeagh
Dublin 4
IRELAND

ROI
Telephone: (01) 218 2100
Fax: (01) 218 2199

UK& NI:
Telephone: 0345 266 0591
Fax: 0845 301 5410

International:
Telephone: + 353 1 218 2100
Fax: + 353 1 218 2199

sales@aibms.com
www.aibms.com

Marketing

AIB Merchant Services and its agents may, unless you ask us not to, use your Personal Information to keep you informed of services and products from us and our carefully selected partners, which may be of interest to you. This information may be given to you by letter, telephone, email or other electronic means and, for that purpose, you are deemed to consent to receiving such service and product information. However, you can contact us at any time to have your details removed from lists used by us for direct marketing purposes.

Changes to Privacy Policy

We may change this Privacy Policy from time to time and when such a change is made; we will post a revised version on this application. Please note that changes are effective when they are posted and it is your responsibility to read the Privacy Policy from time to time in order that you are aware of any such change. Your continued use of this application and/or the services connected with it will indicate your agreement to any such change.

This Privacy Policy was last amended on 15 December 2014.


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