When a Chargeback is raised by a cardholder for a card payment taken in your business, the associated value will be debited from your merchant bank account and a supporting letter will be sent to your nominated address providing details of the Chargeback.
We know that many business premises are currently unattended due to Covid-19 and therefore we strongly recommend that any AIBMS customers that are not already signed up for Insight, our online statement and reporting tool, sign up now. It is free of charge and easy to access online 24 x 7. Please contact our Customer Support desk to request you are set up with Insight.
Alternatively, If you would like to change the address your chargeback letters are sent to during these unprecedented times you can do so by contacting our Customer Support desk .This will ensure your letters are sent to your preferred/home address instead of your unattended business address for the foreseeable future. To reverse this change you will need to contact our customer support desk to request this.
Insight is an online portal which displays all activity on your merchant account (Sales, Refunds & Chargebacks) on a daily basis.
Alternatively, if you see a Chargeback debit on your bank account, the narrative reference will show as CBK or Chargeback followed by a 7 digit number. Please contact our Chargeback team (+353 1 247 6483 or + 44 1268 298981) where one of the team will be happy to assist you.