Thank you for using the self service portal. We have created a case with the appropriate department for you. You will shortly receive an email with a case number which can be referenced with any correspondence with us.
We have been unable to validate your Merchant ID number and cannot proceed. Please check your Merchant ID and try again. You can find your MID on an AIBMS Statement or on a card receipt from your terminal.
Your combination of Merchant ID and Passcode do not match, please check these and try again. You can find your mid on an AIBMS Statement or on a card receipt from your terminal. If you have forgotten your passcode please contact our helpdesk where we can confirm this for you and deal with your query.
Data Protection Notice
The information you supply to AIB Merchant Services through this form will be held and used by us solely for the purpose of responding to your request and will not be retained for any other purpose.
Please ensure your details are correct before submitting your enquiry.