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IPG file issue 13062019

Please note due to a technical issue overnight, some Merchants will experience a 1 day funding delay. The funds that are due today will instead be deposited into your account tomorrow, Friday 14th of June. Apologies for the inconvenience this has caused.

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Supervisor and training cards

Supervisor Cards are provided with certain terminals, and these are required for certain procedures, such as Refunds and Banking. They should be used only by authorised and trained personnel.

The terminal prompts you to use the Supervisor card when necessary.

Verifone terminals do not use a supervisor card; instead manager functions are carried out using a Supervisor ‘Passcode’. You can obtain details of this Passcode from the Helpdesk.

A training card or cards may be provided with the terminal. Any such card must be used for staff training purposes only.

Supervisor and training cards must be kept safely and securely. They must also be accessible to staff who are authorised to use them.

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