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Contact Merchant Services

Opening Times

AIB Merchant Services:
1850 200 417 or + 44 1268 567121 (from outside Ireland)
Lines are open Mon-Sat 8am until 6pm, Sunday 9am-5pm.

First Trust Merchant Services:
0371 200 1437 or + 44 1268 567122 (from outside Ireland)
Lines are open Mon-Sat 8am until 6pm, Sunday 9am-5pm.

AIB Merchant Services – GB:
0371 200 1436 or + 44 1268 567123 (from outside Ireland)
Lines are open Mon-Sat 8am until 6pm, Sunday 9am-5pm.

Email: aib.helpdesk@aibms.com


 

2. To add additional terminals to an existing account please contact us on:

  • 01 2182100 (from Ireland)
  • 0345 266 0591 (from the UK)
  • + 353 1 2182100 (from outside Ireland)

Lines are open Mon-Fri 9am until 5.30pm

Email: sales@aibms.com


 

3. If you are a new customer

If you would like to arrange credit and debit card payment acceptance or processing services or find out more about AIB Merchant Services, please contact us on.

  • 01 2182100 (from Ireland)
  • 0345 266 0591 (from the UK)
  • + 353 1 2182100 (from outside Ireland)

Lines are open Mon-Fri 9am until 5.30pm

Email: sales@aibms.com


4. Raising a Complaint

If you are unhappy with a recent experience with AIBMS please allow us the opportunity to put things right. To do so, you can contact our Complaints team on the details below.

Email: aibcomplaints@aibms.com

Opening Hours: 9am – 5pm

Alternatively you can call our customer service team on the number below who will log and raise a complaint case on your behalf.

 

Address:
AIB Merchant Services
6, Belfield Office Park, Beaver Row
Clonskeagh, Dublin 4
IRELAND

NOTE: In order to process your query quickly, it would help if you could have some key information to hand so we can help you:

1. Your merchant account number (MID)
2. If it is terminal related, your terminal ID (TID, located on the back of the terminal)

 

Feedback:
We welcome feedback from our merchants so if you have any comments / suggestions about any product or service offered by AIBMS, we would love to hear from you. You can contact us on info@aibms.com.


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© 2020 First Merchant Processing (Ireland) DAC trading as AIB Merchant Services. All Rights Reserved. All trademarks, service marks, and trade names referenced in this material are the property of their respective owners. First Merchant Processing (Ireland) DAC is a joint venture between Allied Irish Banks, p.l.c. and First Data Corporation. The joint venture is a separate legal entity from Allied Irish Banks, p.l.c. and its subsidiary companies. "AIB" and the AIB logo are the registered trademarks of Allied Irish Banks, p.l.c. and are used under licence by First Merchant Processing (Ireland) DAC. First Merchant Processing (Ireland) DAC, trading as AIB Merchant Services, is regulated by the Central Bank of Ireland.

© The Clover trademark and logo are owned by Clover Network, Inc. a First Data company. All Rights Reserved. All trademarks, service marks, and trade names referenced in this material are the property of their respective owners.

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