If your terminal displays ‘MAC KEY ERROR’, proceed as follows:

  1. Press MENU and when the transaction menu appears, press MENU.
  2. Scroll to SELECT FUNCTION and press ENTER.
  3. Key in 32 and press ENTER.
  4. If prompted, Swipe your Supervisor card.
  5. When the prompt EFT RESET MACKEY? Appears, press ENTER.
  6. Select the merchant service provider you require.
    (Optional check logon)
  7. Press MENU and when the transaction Menu appears, press MENU again
  8. Key in 75 and press ENTER
  9. If prompted, swipe your Supervisor card.
  10. The terminal should print out a receipt stating logon successful or state acquirers that are enabled to take transactions.

If your terminal displays ‘MAC KEY ERROR’, proceed as follows:

  1. Press MENU and when the transaction menu appears, press MENU.
  2. Select SUPERVISOR MENU and press ENTER.
  3. Navigate to HELPDESK MENU and press ENTER.
  4. Navigate to SELECT FUNCTION and press ENTER.
  5. Key in 32 and press ENTER.
  6. If prompted, Swipe your Supervisor card.
  7. When the prompt EFT RESET MACKEY? Appears, press ENTER.
  8. Select the merchant service provider you require.
    (Optional check logon)
  9. Press MENU and when the transaction Menu appears, press MENU again.
  10. Key in 75 and press ENTER
  11. If prompted, swipe your Supervisor card.
  12. The terminal should print out a receipt stating logon successful or state acquirers that are enabled to take transactions.
  1. Press the DOWN ARROW (Purple button on the far left of your device).
  2. Select SUPERVISOR.
  3. You will be prompted to enter a password.
  4. Enter 999 999 and press ENTER.
  5. Press the DOWN ARROW again (Purple button on the far left of your device).
  6. Select the option for RESET MAC.
  7. Once complete, press the CANCEL button until you are back to the Home Screen.
  8. Select LOG

A receipt will print off and the terminal should say Logon SUCCESS.

  1. Press the ASTERISK Key (*)
  2. Navigate to ADMINISTRATION and press ENTER
  3. You will be prompted to enter a password.
  4. Key in 40415 and press ENTER.
  5. Select the option for RESET MAC.
  6. Once Complete, press the CANCEL button until you are back to the Home Screen.
  7. Select LOG

A receipt will print off and the terminal should say Logon SUCCESS.