Welcome to AIB Merchant Services
We’re Delighted to Have You On Board
Thank you for choosing AIB Merchant Services as your payment partner. We are committed to helping your business accept payments securely, efficiently, and with confidence.
Whether you’re taking payments in-store, online, over the phone, or on the move, our team is here to support you every step of the way.
Access your merchant procedure guide
Getting Started
To help you get the most from your new merchant services solution, we've created a Welcome Pack containing everything you need to know, including:
- Accessing online reporting and merchant tools
- Understanding funding and settlement timelines
- Helpful guides and resources
- Frequently asked questions
- Support and contact information
- Setting up your payment solution
A smooth payment experience
Everything you need
What happens next?
01
Need help?
Our dedicated support teams are available to assist with any questions you may have.
02
Service & Support
For terminal, payment, or merchant service queries, please contact our Customer Support Team.
03
Online Resources
Visit our website for additional guidance, FAQs, and support materials: https://www.aibms.com
01
Terminal delivery and installation
Your terminal will be delivered and, where applicable, installation details will be shared.
02
Online payment setup
If your solution includes online payments, you’ll receive the information you need to complete your setup.
03
User access credentials
You’ll receive your login details and instructions for accessing the relevant services.
04
Training and support resources
Find out how to get started, access training and get help when you need it.
05
Important service updates
We’ll keep you informed about important updates and next steps related to your services.
Thank you
Thank you for partnering with AIB Merchant Services. We look forward to supporting your business and helping you provide a seamless payment experience for your customers.
The AIB Merchant Services Team
Providing support for your needs
