FAQs
Is it a good rate?
This rate is sourced from Reuters Wholesale Interbank and is very competitive. The sale amount you see here is the total amount you will be charged.
What is the best thing for me to do?
The choice is yours, but if you pay in your home currency, you will benefit from full visibility of the cost of your purchase in your home currency using today’s exchange rate.
Is the margin on my receipt an extra charge?
No, this margin replaces the foreign exchange fee charged by your card issuer and payment network when paying internationally.
I have used DCC in the past but was charged by the bank, is that correct?
Some issuing banks may apply additional fees for cross-border transactions, with the level and type of fee varying from one bank to another. You can request clarification of any fees directly from your issuing bank.
FAQs
Is it a good rate?
This rate is sourced from Reuters Wholesale Interbank and is very competitive. The sale amount you see here is the total amount you will be charged.
What is the best thing for me to do?
The choice is yours, but if you pay in your home currency, you will benefit from full visibility of the cost of your purchase in your home currency using today’s exchange rate.
Is the margin on my receipt an extra charge?
No, this margin replaces the foreign exchange fee charged by your card issuer and payment network when paying internationally.
I have used DCC in the past but was charged by the bank, is that correct?
Some issuing banks may apply additional fees for cross-border transactions, with the level and type of fee varying from one bank to another. You can request clarification of any fees directly from your issuing bank.
Who can I speak to about this issue?
You can contact us via the chat function. Or alternatively, call us on 0371 200 1436 (GB) or 0371 200 1437 (N Ire).
What if I want to dispute/complain about this issue?
You are within your rights to raise a complaint with us, you can do so by emailing our complaints team at AIBComplaints@AIBMS.com
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